The RSPCA Suffolk East & Ipswich Branch exists to help animals in need in our local area, through rehoming, rehabilitation and provision of services such as veterinary care, neutering, microchipping and advice. We never put a healthy animal to sleep. We are a separately registered charity from the national RSPCA and our income comes from our own fundraising efforts, including events and our shops, donations from members of the public and legacies. We receive no money from the Government or the National Lottery.

Vacancy description

The Role:

  • To take responsibility for the day-to-day care of the animals on site
  • Ensure all health and safety measures and procedures are adhered to by volunteers and the general public within the Animal Centre, reporting any accidents, near misses, or incidents promptly and correctly in accordance with the Animal Centre procedures
  • Assist with the preliminary assessment, ongoing inspection and or treatment of animals by the veterinary surgeon, or other authorised person at the Animal Centre
  • Attend to the needs of the individuals, including exercise, coat care/grooming, administration of first aid, treatments and medications as directed and to assist, in some situations with the decision of humane destruction of animals including cadaver disposal
  • Complete thorough non-veterinary health assessments in collaboration with other staff, of animals entering and leaving the Animal Centre including taking temperatures, inspection of eyes, ears, nose and throat for signs of infection or abnormality, reporting any concerns to the Centre Manager
  • Ensure the completion of all associated reports e.g. Pet Portfolio (history of animal updated daily) and availability of animals for adoption
  • Ongoing assessment of animals within the Animal Centre with respect to their health, welfare, behaviour and suitability for re-homing, drawing attention to superiors of animals who are not considered to be fully healthy and/or who require veterinary treatment
  • Regularly inspect all equipment within the Animal Centre, with early reporting of any defects or deficiencies found, also responsible for assisting with stock control of equipment, feeding and cleaning supplies
  • Assist with ordering, stock rotation, presentation, Animal Centre shop sales and stock taking
  • Operation of the cash register and safe receipt of moneys, maintaining daily cash records as directed
  • Clean, disinfect and maintain a high standard of cleanliness set by management, animal accommodation, isolation and exercise areas; food preparation, laundry, storage, treatment and in some instance’s destruction facilities, reception, offices, stores, staff facilities including toilets and outside areas and ensure buildings/exercise areas are secure at all times
  • Acting as the first point of contact for public enquiries of animals within the Animal Centre
  • Record temperatures on each animal section to ensure they are acceptable and put provisions in place to maintain temperatures required by licensing
  • Identify a suitable diet, prepare and provide food and water for the animals in our care
  • To carry out routine animal behaviour monitoring/assessments prior to rehoming
  • Complete documentation and maintain computerised and paper records relating to the acceptance and release of animals
  • Attend to the needs of the client/customer/general public, face to face or via the telephone regarding animals at the Animal Centre and to undertake initial assessment of an animal and prospective adopter’s
  • In addition to your normal duties, you may occasionally be required to undertake such other reasonable duties as necessary to meet the needs of the Branch

Desired skills

  • Able to work as part of a team
  • Understanding of and commitment to the vision, mission and values of the RSPCA
  • Full manual driving license
  • Confidence in handling a variety of animals
  • Computer literate with experience of Microsoft office programmes, outlook and basic databases

Personal qualities

  • A genuine interest and passion for the welfare of animals
  • Excellent communication skills
  • The ability to be flexible and work part of a team
  • The ability to cope with hard, physically demanding outdoor work in all-weather conditions
  • Excellent organisational skills with the ability to plan and prioritise 
  • Ability to maintain a positive and professional attitude under pressure
  • Ability to work in an emotional demanding environment, applying pragmatism and empathy to potentially difficult situations.

Desired qualifications

  • Maths and English Grade 4/C or higher (Functional skills Level 2)

Future prospects

  • On completion of their apprenticeship there may be an opportunity for the apprentice to progress to full time animal care assistant, however this will need to be assessed closer to the time

Things to consider

  • This role is a hard, physically demanding role with the majority of work needing to be done outdoors in all-weather conditions
  • KEITS Training Services Ltd reserves the right to close the vacancy earlier than the listed closing date should the need arise


Woodbridge IP12 4PD

Weekly wage


Working week

Total hours per week: 37.50

Apprenticeship duration

16 months approx.

Date posted

10 September 2019

Apprenticeship level

Intermediate Level Apprenticeship

Reference number





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