Level 2 Customer Service Course

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Course Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

Units covered GLH

  • Understand Customers *20
  • Understand Employer Organisations *40

*Guided Learning Hours (GLH) are important because they are linked to the credit that learners receive for some qualifications. KEITS Training Services Ltd use Guided Learning Hours to decide on funding for a qualification. Learners need to know the actual Guided Learning Hours for any course they take. They can’t include unsupervised study or preparation, or the time taken for assessments.

Course Eligibility

  • For your existing workforce and volunteers (aged 19+)
  • Lived in the EU for three years

What does the training programme offer?

  • A nationally recognised Level 2 qualification in 6 months
  • Personal & professional development for staff designed to increase service standards
  • Access to a Training & Assessment Consultant
  • An opportunity to study in their own time (following enrolment & induction)
Customer Service Course Sample
Course Bookings & Enquiries

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